Responsible Gaming

Introduction

Responsible gaming means approaching online casino entertainment in a conscious, informed and controlled way. The aim of this page is to help you understand the risks linked with gambling and to provide clear tools so that play at Yabby on the yabby-au.com website remains a form of entertainment, not a source of financial or personal harm.

The operator of Yabby, Anden Online N.V. (Curacao), is committed to supporting you with practical limits, self-exclusion options and access to professional help. If you feel that gambling is no longer fun or is starting to affect other areas of your life, you can contact our support team at [email protected] for immediate assistance.

Risk Awareness

Gambling involves financial risk, the possibility of loss, and psychological impact. Even though Yabby operates yabby-au.com from Curacao and is not licensed in Australia, we follow recognised international responsible gambling standards and encourage all players located in Australia to comply with any local restrictions and seek help early if problems arise.

Signs of Potential Gambling Harm

• Increasing frequency and stakes: You are betting more often, raising your usual stakes, or chasing losses by depositing again after losing.
• Preoccupation with gambling: You often think about the casino when you are at work, studying, or with family, or you feel irritable when you cannot play.
• Spending beyond your means: You gamble with money needed for rent, bills, food, education or other essential commitments, or you borrow to fund gambling.
• Loss of control: You intend to play for a short time or with a fixed budget but repeatedly exceed both without a clear decision to do so.
• Impact on relationships and responsibilities: You hide your gambling, lie about losses, or neglect work, family duties or social life because of gambling.
• Emotional distress: You feel guilt, anxiety, depression or hopelessness linked to gambling outcomes or debts.

Quick Self-Assessment Test

Answer the following questions honestly. If you find yourself answering "yes" to several, we strongly recommend that you set strict limits, consider a break, or seek professional support.

• Do you often gamble longer than you planned, or spend more than you intended?
• Have you ever used money for gambling that was meant for everyday expenses or debts?
• Do you gamble to escape stress, loneliness, anxiety or other emotional difficulties?
• Have friends or family expressed concern about how much you gamble or how often you play?
• Do you feel the need to quickly win back money you have lost ("chasing losses")?
• Have you ever hidden gambling activity, deposits or debts from people close to you?
• Do you feel restless or irritable if you try to cut down or stop gambling?

If you recognise these patterns, please review the tools below, consider requesting self-exclusion and contact a professional support service listed in the Support Resources section.

Limits & Tools

Setting clear limits before you start playing is one of the most effective protections against gambling harm. On yabby-au.com, players registered with Yabby can apply several tools in their account area to control spending and time.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your Yabby account on yabby-au.com using your username and password.
2. Open the limits section: Go to "My Account" or "Profile" in the main menu and select "Responsible Gaming" or "Limits" (wording may vary slightly in the current interface).
3. Choose limit type: Select the category "Deposit Limits" and then choose the period:
   • Daily limit - total maximum amount you can deposit in any 24-hour period;
   • Weekly limit - total maximum amount between Monday and Sunday (or rolling 7 days);
   • Monthly limit - total maximum amount for a calendar month.
4. Enter the amount: Type the maximum figure in AUD that you can comfortably afford to lose for the chosen period (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month). Always base this on disposable income only.
5. Confirm and save: Check the amounts entered, then click "Save" or "Apply". You may be asked to re-enter your password or confirm through a link.

Important protective rule: Once a limit is reduced (for example, you lower your weekly deposit cap), the new lower limit normally applies immediately or as soon as technically possible. Any request to increase a limit or remove a limit may be subject to a cooling-off period (for example, 24 hours or more) and additional confirmation to help prevent impulsive decisions. Details of the exact timeframes in effect in 2026 can be confirmed with support at [email protected].

Time Spent Limits and Session Timers

To avoid excessively long playing sessions, you can control the time you remain logged into your account:

• Go to "My Account" -> "Responsible Gaming" -> "Session Control" or similar.
• Choose a session duration, for example 30, 60 or 120 minutes.
• After the set period, a notification will appear informing you that your session has ended. Depending on the configured policy, you may be automatically logged out or asked if you want to stop or continue.

You should treat these reminders as prompts to review your behaviour and take regular breaks away from the screen.

Short "Time-Out" Breaks (24 - 72 Hours)

If you feel you need a brief pause but are not ready for long-term self-exclusion, you can activate a short Time-Out:

1. Log in to your account on yabby-au.com.
2. Navigate to "My Account" -> "Responsible Gaming" or "Self-Limits".
3. Select "Time-Out" or "Cooling-Off" and choose a period, such as:
   • 24 hours,
   • 48 hours,
   • 72 hours.
4. Read the information about the consequences (temporary suspension of play, inability to deposit or claim bonuses during the period).
5. Confirm your choice by pressing "Activate". In some cases, a confirmation email may be sent to your registered email address.

During Time-Out you cannot place bets or receive promotional offers. Time-Out ends automatically when the chosen period expires, and you may need to log in again manually.

Self-Exclusion

Self-exclusion is a stronger measure for players who believe they are at significant risk of harm or already experiencing gambling problems. It allows you to block access to your account for an extended period or permanently.

How to Request Self-Exclusion

1. Log in (if possible): Sign in to your Yabby account on yabby-au.com. If you cannot log in, move directly to step 5.
2. Open self-exclusion settings: Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
3. Choose the exclusion period: Available options may include:
   • 6 months,
   • 1 year,
   • 2 - 5 years (where technically available),
   • Lifetime (permanent) exclusion.
4. Confirm your decision: Read the notice explaining the effects of self-exclusion. Tick the declaration that you understand the consequences and click "Confirm Self-Exclusion". You may need to confirm again via email.
5. If you cannot access your account: Email the support team at [email protected] from your registered email address and clearly request "self-exclusion", providing:
   • your full name,
   • date of birth,
   • registered email address and username,
   • the exclusion period requested (minimum 6 months or permanent).

Consequences of Self-Exclusion

• Account access: Once self-exclusion is confirmed, you will no longer be able to log in to the excluded account during the exclusion period. Attempting to create new accounts with Yabby or related brands operated by Anden Online N.V. (such as Casino Brango, Casino Extreme or Limitless Casino) is strongly discouraged and may lead to closure of such accounts when detected.
• Deposits and play: You will not be able to make new deposits, place bets, claim bonuses or receive marketing communications relating to active play from yabby-au.com for the duration of the exclusion.
• Existing balances: Where legally and technically possible, the remaining withdrawable balance may be paid out to you following standard verification and anti-fraud procedures. Promotional funds, bonus balances or incomplete wagering bonuses may be forfeited according to the applicable bonus terms. For clarification on your specific case, contact [email protected].
• Changes or early re-opening: As a protective measure, self-exclusion periods cannot usually be shortened. Requests for early re-opening may be refused, or only considered after a significant minimum period and further checks, at the operator's discretion and within the Curacao licensing framework.

Support contacts for self-exclusion: If you need assistance in activating or understanding self-exclusion, please contact our support team at [email protected]. While a direct phone number is not specified for Yabby, you may also obtain written clarification at [email protected].

Support Resources

Professional, confidential help is available both in Australia and internationally. Yabby, operated by Anden Online N.V. from Curacao under Gaming Curacao licence 365/JAZ and its sub-licence GLH-OCCHKTW0705302017 (treated as active to 2026), strongly recommends seeking support if you suspect gambling is causing harm. The services below operate independently from yabby-au.com and offer free or low-cost assistance.

Local Support - Australia

• National Gambling Helpline (Gambling Help Online - Australia)
  Phone: 1800 858 858 (free call within Australia)
  Hours: 24/7
  Languages: English; interpreter services available on request
  Website: https://www.gamblinghelponline.org.au - online chat, self-help tools and counselling.
• Lifeline Australia (crisis support, including where gambling is linked to suicidal thoughts or severe distress)
  Phone: 13 11 14 (within Australia)
  Hours: 24/7
  Website: https://www.lifeline.org.au
  Languages: English, with access to translation and interpreter services.
• Beyond Blue (mental health support for anxiety, depression and stress, including gambling-related issues)
  Phone: 1300 22 4636
  Hours: 24/7 phone and webchat support
  Website: https://www.beyondblue.org.au
  Languages: Mainly English, interpreter services can be arranged.
• State and Territory Gambling Help Services (examples; check local government websites for full details):
  • NSW - Gambling Help NSW: 1800 858 858, resources at https://www.gamblinghelp.nsw.gov.au
  • Victoria - Gambler's Help: 1800 858 858, resources at https://www.gamblershelp.com.au
  • Queensland - Gambling Help QLD: 1800 858 858, local services via https://www.qld.gov.au (search "Gambling Help").

These services are confidential and independent. They can provide counselling, financial advice and referral to local face-to-face support.

International Support Organisations

National Self-Exclusion Schemes (Examples by Country)

If you travel or reside outside Australia, you may be able to register with national self-exclusion registers that block access to licensed operators in those countries. Examples include:

• United Kingdom - GAMSTOP
  Website: https://www.gamstop.co.uk
  Description: Free national online self-exclusion scheme that allows you to exclude yourself from all online gambling companies licensed in Great Britain for a selected period (e.g. 6 months, 1 year or 5 years).
• Spain - Dirección General de Ordenación del Juego (DGOJ) / RGIAJ register
  Website: https://www.ordenacionjuego.es (search for "Registro General de Interdicciones de Acceso al Juego (RGIAJ)")
  Description: National register allowing individuals to prohibit their access to licensed gambling operators in Spain.
• Other European jurisdictions
  Many EU countries, including Sweden, the Netherlands and Belgium, operate national self-exclusion systems. If you are temporarily or permanently located there, consult the local regulator's website for details.

Note that these schemes generally apply to operators licensed in those specific countries and may not automatically cover yabby-au.com, which is operated under a Curacao licence.

Blocking Apps and Technical Tools

In addition to tools on yabby-au.com, we recommend third-party blocking software to limit access to gambling websites and apps on your devices:

• Gamban - Paid software that blocks access to a broad range of gambling websites and apps across multiple platforms.
  Website: https://www.gamban.com
• BetBlocker - Free, charity-run blocking tool that allows you to set long-term restrictions on gambling sites.
  Website: https://www.betblocker.org
• Device-level controls - Built-in parental control or content filtering functions on mobile devices, computers and routers can also be configured to block gambling content.

Support for Families and Friends

Gambling harm often affects partners, family and friends as well as the player. Several services provide specialist support to affected others, including counselling and peer discussion forums:

• Gambling Help Online - For Families and Friends
  Website: https://www.gamblinghelponline.org.au (section for family and friends includes information, forums and chat).
• Gam-Anon - A fellowship for family and friends of people with a gambling problem, offering meetings and online resources.
  Website: http://www.gam-anon.org
• Financial counselling services - In Australia, free financial counsellors can help manage debt related to gambling, accessible via Gambling Help services or local community organisations.

All of these services operate independently from Yabby and maintain strict confidentiality. We encourage both players and family members to seek help early; relying only on willpower or personal promises is often not enough when a gambling disorder is present.

Help for Family

If someone close to you may be experiencing gambling addiction, it is important to approach the situation with care, clear boundaries and access to professional help.

How to Talk to a Person with Possible Addiction

• Choose a calm moment: Avoid discussions during or immediately after gambling sessions or arguments about money. Pick a time when both of you are relatively calm.
• Use non-judgmental language: Focus on specific behaviours and their impact, rather than labels. For example, "I'm worried about how often you are gambling and how it affects our bills" rather than "You are irresponsible".
• Explain your concerns clearly: Mention concrete examples, such as missed payments, secrecy, mood changes or reduced time spent together, and how these make you feel.
• Listen actively: Allow the person to share their perspective. Avoid interrupting or reacting with anger, even if you disagree.
• Encourage, do not force: Suggest professional help and self-exclusion tools, but understand that change often requires time. Offer to accompany them to appointments or help with phone calls.

Getting Them Engaged in Support

• Offer to sit with them while calling the National Gambling Helpline on 1800 858 858 or to join an online chat session at https://www.gamblinghelponline.org.au.
• Help them review and fill in online self-assessment tests for gambling problems on official websites.
• Support them in setting practical steps such as self-exclusion on yabby-au.com, installing blocking software, and making an appointment with a therapist.
• Highlight that seeking help is a sign of strength and responsibility, not failure.

Support Resources for Families

• Gambling Help Online - Family and Friends Forum
  Website: https://www.gamblinghelponline.org.au/forums - anonymous online forums and moderated discussions for relatives and friends.
• Gam-Anon
  Website: http://www.gam-anon.org - information on face-to-face and online meetings for those affected by another person's gambling.
• Carer and family mental health services - organisations such as Beyond Blue and local carers' associations provide materials and helplines for families dealing with stress, anxiety and depression related to another person's behaviour.

Recommended Next Steps

1. Seek professional mental health support: Encourage the person to see a psychologist, psychiatrist or counsellor experienced in addiction. General practitioners (GPs) in Australia can provide referrals and, where appropriate, access to subsidised care.
2. Contact hotlines: Use the numbers listed above for immediate emotional support and guidance on local services.
3. Protect your own wellbeing: Consider individual counselling for yourself, set financial and personal boundaries, and ensure that essential expenses and joint accounts are protected.
4. Consider legal and financial advice: If gambling has caused serious debt or legal issues, speak with a financial counsellor or legal aid service to understand your rights and options.

Operator's Commitment

Yabby, operated by Anden Online N.V. from Abraham de Veerstraat 9, Willemstad, Curacao under Gaming Curacao licence 365/JAZ and sub-licence GLH-OCCHKTW0705302017 (treated as active/extended to 2026), recognises its responsibility to minimise gambling-related harm for players accessing yabby-au.com, including those located in Australia. While the service is offered from an offshore jurisdiction, internal policies follow recognised responsible gaming standards.

Internal Risk-Check Procedures

• Behavioural monitoring: The operator may use automated systems and manual reviews to analyse transactional and gameplay data for indicators of risky behaviour, such as unusually high deposit frequency, significant increases in stakes, repeated use of bonuses, or continuous sessions without breaks.
• Warning messages and on-site information: Where risk patterns are detected, the platform may display warnings or educational messages reminding players of responsible gaming tools, encouraging breaks or suggesting the setting of limits.
• Verification and due diligence: In line with Curacao regulatory requirements and international best practices, additional checks may be carried out to confirm identity, age and affordability indicators, particularly in cases of unusual or high-value activity.
• Protection of minors: Registration and play are strictly prohibited for individuals under 18 years of age (or higher age thresholds where local law requires). The operator implements age verification procedures and may request documents at any time.

When Support May Initiate Contact

Subject to applicable privacy and data protection rules, support staff may proactively contact a player using their registered contact details in the following circumstances:

• where internal monitoring suggests a high risk of gambling-related harm (for example, persistent chasing of losses, multiple declined payments, or repeated self-limits being increased);
• where a player has self-reported gambling problems or has requested information about self-exclusion or responsible gaming tools;
• where patterns indicate potential vulnerability (such as messages mentioning financial hardship, severe distress or suicidal thoughts).

In such cases, the purpose of contact is strictly to:

• provide information on limits, Time-Out and self-exclusion options available on yabby-au.com;
• encourage the use of professional support services listed in this policy;
• where necessary, consider the application of restrictions or account reviews consistent with the operator's responsible gaming framework and Curacao licence obligations.

Yabby does not provide clinical treatment or financial advice. Our role is to offer tools, information and referrals, and to act responsibly when we identify risk patterns.

Updates

This Responsible Gaming page is reviewed periodically to reflect changes in legal requirements, licensing conditions under Gaming Curacao, industry best practices and the technical features available on yabby-au.com. As Yabby targets users in Australia from an offshore location, regulatory and enforcement developments in Australia (including the work of the Australian Communications and Media Authority) are also monitored for relevance.

• How you will be notified:
  • Updates to this page will be published directly on yabby-au.com in the Responsible Gaming section.
  • For significant changes affecting your rights, tools or the way responsible gaming is implemented, the operator may also:
    • send an email notification to your registered email address; and/or
    • display a notice or banner when you log in to your account, with a link to the updated policy.
• Player responsibility: By continuing to use yabby-au.com after updates have been published, you are deemed to have read and accepted the current version of this Responsible Gaming page. We encourage you to review it regularly.

Last updated: 06 November 2025 (applicable and intended to remain in force, subject to further changes, through at least 2026).

Contact & Feedback

If you have questions about responsible gaming on yabby-au.com, need help using any of the tools described on this page, or wish to provide feedback on how Yabby can further improve harm-minimisation measures, you can contact us using the details below.

Responsible Gaming Contacts

• Email - Primary Support and Responsible Gaming: [email protected]
• Email - General Information: [email protected]
• Postal address (operator company): Anden Online N.V., Abraham de Veerstraat 9, Willemstad, Curacao.

A dedicated phone number for responsible gaming is not specified for Yabby. For urgent emotional support or immediate risk of self-harm, please contact local emergency services or an Australian crisis support line such as Lifeline on 13 11 14.

Feedback and Self-Control Request Form (Overview)

On yabby-au.com, you may find a contact or feedback form under "Support" or "Contact Us". When using this form for responsible gaming requests, please:

1. Select the topic "Responsible Gaming", "Self-Exclusion" or "Account Limits", if available.
2. Provide your full name, username, registered email address and date of birth so that support can identify your account accurately.
3. Clearly state your request, for example:
   • "Please set a weekly deposit limit of AUD X on my account", or
   • "Please apply self-exclusion for a period of ".
4. Mention any immediate concerns (e.g. "I believe I have a gambling problem and need my account blocked as soon as possible").

All responsible gaming enquiries are treated with sensitivity and confidentiality. The operator will respond within a reasonable timeframe, normally within standard support operating hours, and may ask for additional information to protect your privacy and security.