Contact Us

If you need assistance while using Yabby on the yabby-au.com website, you may contact the support team of Yabby Casino (operated by Anden Online N.V., a Curacao private limited liability company). You can reach us using the contact form below by providing your name, email address or preferred messenger, and a brief description of your request. Our team will review your enquiry and respond as soon as reasonably practicable.

We generally aim to reply to all enquiries within one business day; however, response times may vary depending on the nature and complexity of your request and any time-zone differences. For urgent or account-related matters, you are encouraged to use our live chat feature where available on yabby-au.com. You may also contact us directly by email at [email protected] (primary support), or use the following addresses for specific purposes: [email protected] (general information), [email protected] (promotional or partnership queries), [email protected] (media/press), and [email protected] (careers and HR-related questions). Please do not send payment information or sensitive financial data via this contact form or email.

Yabby Casino is operated offshore for Australian players from Curacao by Anden Online N.V., registered at Abraham de Veerstraat 9, Willemstad, Curacao, under a Gaming Curacao master licence 365/JAZ and sub-licence GLH-OCCHKTW0705302017, treated as active and extended through 2026. These licences are issued under the laws of Curacao and are not Australian licences. Services made available through yabby-au.com are therefore provided under Curacao jurisdiction and are not regulated by Australian state or federal gambling regulators or by ACMA. Nothing on this contact page constitutes financial, legal, or tax advice.

By submitting a request through this contact form, you acknowledge and agree that: (a) your communication will be handled by the support team on behalf of Anden Online N.V.; (b) your data (including email address, messenger ID, and message content) may be processed and stored on servers located outside Australia, in accordance with the operator's privacy policy as published on yabby-au.com; and (c) electronic communications may be logged and retained for up to the period necessary to handle your enquiry, comply with anti-fraud, anti-money-laundering, and responsible gambling procedures, and meet applicable legal and regulatory obligations under Curacao law, and where relevant, under any mandatory Australian consumer law provisions.

If your enquiry relates to a dispute about gameplay, bonuses, or transactions at Yabby Casino accessible via yabby-au.com, you should first contact [email protected] with full details (including your username, relevant dates, and supporting screenshots or documents). The support team will endeavour to provide an initial response within a reasonable timeframe, normally within one business day, and to resolve most issues within a commercially reasonable period. Where you remain dissatisfied with the resolution under the Curacao licence framework, you may be informed of any available external dispute escalation options as specified in the main terms and conditions on yabby-au.com. This contact page does not alter or replace any dispute procedures set out in those terms.

Yabby and its related brands, including Yabby Casino, Casino Brango, Casino Extreme and Limitless Casino, share certain central operational resources. However, the contact details on this page are intended specifically for enquiries relating to Yabby and the yabby-au.com domain. Please ensure that your message clearly states that your query concerns Yabby so that it can be directed to the appropriate team. For security reasons, customer support may ask you to verify your identity or provide additional information before discussing account-specific matters.

Online gambling carries financial and personal risks. If your message concerns harm, problem gambling behaviour, or requests for self-exclusion or cooling-off, please clearly indicate this in your subject line or opening sentence and contact [email protected] as soon as possible. The team will provide information on the responsible gambling tools available under the Curacao-licensed framework, and you may also seek local assistance in Australia from recognised support services such as Gambling Help Online or other state-based counselling services. This site does not provide therapeutic, medical, or financial counselling.

For purely informational or editorial enquiries about the Yabby content (including reviews, descriptions, or accuracy of information published on yabby-au.com in connection with Yabby), you may also contact the content representative listed in the site's imprint or legal notice. The current author of the main contact compilation is noted as Chloe Anderson; however, all operational and player-account communications must still be routed through the official support channels listed above. Editorial requests that involve legal interpretation should be reviewed with independent professional advisers; the operators of yabby-au.com cannot provide personalised legal or tax advice.

Communications sent via this page may traverse international networks and may be subject to delays or interruptions beyond our control. While reasonable technical and organisational measures are applied to protect your information, no method of electronic transmission is entirely secure. By continuing to use this contact form, you accept these inherent risks and agree that any urgent or time-critical issues (including suspected unauthorised account access or payment issues) should be raised immediately via live chat where available, followed by an email to [email protected]. This contact information is current to the best of our knowledge and intended to remain valid through at least 2026, but may be updated on the yabby-au.com website from time to time.